Cancellation Policy

Our cancellation policy explains refund eligibility, notice periods, and conditions to ensure a clear and fair booking experience.

1. Cancellation Process:

• Cancellations must be made by contacting our reservations team via phone or email.
• Cancellation requests received within 48 hours of the check-in date may be subject to a cancellation fee.

2. Refund Policy:

• Refunds for cancellations will be processed based on the following criteria:
  • Cancellation received at least 48 hours before check-in: Full refund.
  • Cancellation received within 48 hours of check-in: 50% refund.
  • No-show or early check-out: No refund.
  • Non-Refundable bookings: There shall be no refunds where guests have been communicated in advance about “Non-Refundable Booking”. In such cases full amount of booking shall be paid by customer in advance before confirmation. No changes in booking dates or refunds shall be applicable for “Non-Refundable Bookings”.

3. Reservation Modifications:

• If you need to modify your reservation dates, please contact our reservations team in advance. Changes are subject to availability.

4. Group Bookings:

• Group bookings of 5 rooms or more may have a different cancellation policy. Please contact our reservations team for details.

5. Force Majeure:

• In the event of unforeseen circumstances, such as natural disasters or government regulations, that prevent you from staying with us, we will work with you to reschedule your reservation or issue a refund.

Please note that by making a reservation at Space Suites, you agree to abide by our booking and cancellation policies as outlined above. These policies are subject to change, and the most up-to-date version will always be available on our website.